Tlozarinvolon

Privacy Policy

Last Updated: January 2025

1. Introduction

This Privacy Policy explains how Tlozarinvolon ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website at tlozarinvolon.world or purchase our products. We are committed to protecting your privacy and ensuring transparency in our data processing activities.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom and European Union.

2. Data Controller Information

Company Name: Tlozarinvolon

Registered Address: 1 Portal Way, London W3 6RS, United Kingdom

Contact Email: partnership@tlozarinvolon.world

Contact Phone: +44 20 8951 0155

We are the data controller responsible for your personal information. If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

3. Information We Collect

3.1 Information You Provide Directly

When you place an order or contact us, we collect:

  • Personal Identification: Full name, email address, phone number
  • Delivery Information: Shipping address, billing address
  • Communication Data: Messages, inquiries, and correspondence you send to us
  • Order Information: Products ordered, quantities, prices, payment details (processed securely by third-party payment processors)

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Technical Data: IP address, browser type and version, operating system, device information
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookies Policy)

3.3 Information from Third Parties

We may receive information about you from:

  • Payment processors when you make a purchase
  • Delivery service providers for order fulfillment
  • Analytics providers for website performance data

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill your order and provide customer service
  • Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications)
  • Legitimate Interests: For fraud prevention, website security, and business analytics, where not overridden by your rights
  • Legal Obligation: To comply with tax, accounting, and other legal requirements

5. How We Use Your Information

We use your personal information for the following purposes:

5.1 Order Processing and Fulfillment

  • Processing and completing your orders
  • Arranging delivery and shipment
  • Sending order confirmations and updates
  • Processing payments and preventing fraud
  • Handling returns and refunds

5.2 Customer Service

  • Responding to your inquiries and requests
  • Providing customer support
  • Resolving complaints and disputes
  • Notifying you about changes to our services

5.3 Website Improvement and Analytics

  • Analyzing website usage and performance
  • Improving user experience and functionality
  • Testing new features and services
  • Understanding customer preferences and behavior

5.4 Marketing and Communications

  • Sending promotional materials (only with your consent)
  • Informing you about new products and special offers
  • Conducting customer satisfaction surveys

5.5 Legal and Security

  • Complying with legal obligations and regulations
  • Protecting against fraud and unauthorized access
  • Enforcing our terms and conditions
  • Defending legal claims

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

6.1 Service Providers

  • Payment Processors: To process transactions securely
  • Shipping Companies: To deliver your orders
  • Email Service Providers: To send communications
  • Web Hosting Providers: To maintain our website
  • Analytics Providers: To analyze website performance

All service providers are contractually obligated to protect your data and use it only for specified purposes.

6.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom and European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Other legally approved transfer mechanisms

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order Data: 7 years (for tax and accounting purposes)
  • Customer Account Data: Until account deletion or 3 years of inactivity
  • Marketing Data: Until you withdraw consent or 2 years of inactivity
  • Website Analytics: 26 months
  • Customer Service Records: 3 years after last contact

After the retention period expires, we securely delete or anonymize your personal information.

9. Your Rights Under GDPR

Under UK GDPR and data protection laws, you have the following rights:

9.1 Right of Access

You can request a copy of the personal information we hold about you.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

9.3 Right to Erasure

You can request deletion of your personal information in certain circumstances.

9.4 Right to Restrict Processing

You can request that we limit how we use your personal information.

9.5 Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another service.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

9.8 Right to Lodge a Complaint

You can file a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

ICO Contact: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF | Tel: 0303 123 1113 | Website: ico.org.uk

To exercise your rights, contact us at: partnership@tlozarinvolon.world or +44 20 8951 0155

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Secure Storage: Data stored on secure servers with regular backups
  • Employee Training: Staff trained on data protection and security practices
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Incident Response: Procedures for detecting and responding to data breaches

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Marketing Communications

With your consent, we may send you marketing communications about our products and special offers. You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at partnership@tlozarinvolon.world
  • Updating your communication preferences in your account settings

Opting out of marketing does not affect transactional communications related to your orders.

15. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or significantly affects you without human intervention.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification for material changes
  • Displaying a prominent notice on our website

Your continued use of our website after changes indicates acceptance of the updated policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Tlozarinvolon
1 Portal Way, London W3 6RS, United Kingdom
Email: partnership@tlozarinvolon.world
Phone: +44 20 8951 0155

We will respond to your inquiry within 30 days.