Return Policy

1. Introduction

At Tlozarinvolon, we are committed to customer satisfaction. This Return Policy explains your rights to return products and receive refunds in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

This policy applies to all purchases made through our website at tlozarinvolon.ddd. By purchasing our products, you agree to the terms outlined in this policy.

2. Your Consumer Rights

2.1 Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. This cooling-off period:

• Begins the day after you receive the products
• Applies to online and distance purchases
• Does not require justification or explanation
• Must be exercised by notifying us in writing

2.2 Consumer Rights Act 2015

Under the Consumer Rights Act, products must be:

• As described: Match the description provided on our website
• Fit for purpose: Suitable for their intended use
• Satisfactory quality: Free from defects, safe, and durable

If products do not meet these standards, you may be entitled to a repair, replacement, or refund depending on the circumstances and timing.

3. Eligibility for Returns

3.1 Returnable Items

You may return products if:

• You are exercising your 14-day cooling-off period right
• Products are faulty, damaged, or defective
• Products do not match the description provided
• You received incorrect items
• Products are of unsatisfactory quality

3.2 Conditions for Returns

To be eligible for a return, products must:

• Be returned within the applicable return period
• Be unused and in original condition
• Have intact, unopened seals and packaging
• Include all original packaging, labels, and documentation
• Not show signs of use or consumption

3.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or unsealed dietary supplements
• Products with broken safety seals
• Partially used or consumed products
• Products damaged due to misuse or improper storage
• Products returned after the applicable return period
• Products without proof of purchase

Exception: If products are faulty, damaged upon arrival, or do not match the description, we will accept returns regardless of whether packaging has been opened.

4. Return Timeframes

4.1 Change of Mind Returns

If you simply change your mind about a purchase:

• You must notify us within 14 days of receiving the products
• You must return products within 14 days of notifying us
• Products must be unopened and in original condition
• You are responsible for return shipping costs

4.2 Faulty or Incorrect Items

If products are faulty, damaged, or incorrect:

• Notify us as soon as possible after discovering the issue
• Within 30 days: Full refund or replacement
• After 30 days but within 6 months: Repair, replacement, or partial refund
• After 6 months: You may need to prove the fault existed at the time of purchase
• We will cover return shipping costs

5. How to Initiate a Return

5.1 Contact Us

To start the return process, contact us within the applicable return period:

Email: partnership@tlozarinvolon.world
Phone: +44 20 8951 0155
Address: 1 Portal Way, London W3 6RS, United Kingdom

5.2 Information to Provide

When contacting us, please include:

• Your order number
• Date of purchase and delivery
• Product name and quantity
• Reason for return
• Photos (if products are damaged or faulty)
• Your contact information

5.3 Return Authorization

We will review your request and provide:

• Return authorization and instructions
• Return address (if different from our main address)
• Return shipping label (for faulty or incorrect items)
• Expected timeframe for processing

Do not return products without first obtaining return authorization, as unauthorized returns may not be accepted.

6. Return Shipping

6.1 Change of Mind Returns

If you are returning products due to a change of mind:

• You are responsible for return shipping costs
• You must use a tracked and insured shipping method
• You bear the risk of loss or damage during return transit
• We recommend obtaining proof of postage

6.2 Faulty or Incorrect Items

If products are faulty, damaged, or incorrect:

• We will provide a prepaid return shipping label
• We cover all return shipping costs
• We bear the risk of loss or damage during return transit

6.3 Return Address

Unless otherwise instructed, return products to:

Tlozarinvolon
Returns Department
1 Portal Way
London W3 6RS
United Kingdom

6.4 Packaging for Return

When returning products:

• Use secure packaging to prevent damage during transit
• Include all original packaging and documentation
• Include a copy of your order confirmation or invoice
• Write your order number clearly on the package

7. Inspection and Processing

7.1 Inspection Process

When we receive your return:

• We will inspect products within 5 business days
• We will verify that return conditions are met
• We will check for damage, use, or missing items
• We will notify you of the inspection outcome

7.2 Rejected Returns

We may reject returns if:

• Products do not meet return eligibility criteria
• Products show signs of use or damage
• Packaging or seals have been broken (except for faulty items)
• Return period has expired
• Products were not authorized for return

If a return is rejected, we will contact you to arrange return of the products to you at your expense, or disposal with your consent.

8. Refunds

8.1 Refund Processing Time

Once your return is approved:

• Refunds are processed within 14 days of receiving returned products
• Refunds are issued to the original payment method
• It may take 5-10 business days for refunds to appear in your account
• You will receive email confirmation when the refund is processed

8.2 Refund Amount

The refund amount depends on the reason for return:

Change of Mind Returns:

• Full product price refunded
• Original delivery charges not refunded (unless we offered free delivery)
• Return shipping costs borne by you

Faulty or Incorrect Items:

• Full product price refunded
• Original delivery charges refunded
• Return shipping costs covered by us

8.3 Partial Refunds

Partial refunds may be issued if:

• Products show signs of use beyond what is necessary to inspect them
• Packaging is damaged or incomplete
• Items are missing from the return
• Products have diminished in value due to your handling

8.4 Refund Method

Refunds are issued to:

• The original payment method used for purchase
• The same card or account that was charged

We cannot issue refunds to different payment methods or accounts for security reasons.

9. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product:

• Return the original product following this return policy
• Place a new order for the desired product
• Once your return is processed, you will receive a refund

This ensures you receive the correct product as quickly as possible.

10. Damaged or Defective Products

10.1 Reporting Damage

If you receive damaged or defective products:

• Inspect products immediately upon delivery
• Take photos of the damage and packaging
• Contact us within 48 hours of delivery
• Provide your order number and photos

10.2 Our Response

For damaged or defective products, we will:

• Investigate the issue promptly
• Offer a full refund or free replacement
• Provide a prepaid return label if return is necessary
• Process your claim within 5 business days

10.3 Courier Damage

If packaging shows obvious damage upon delivery:

• Note the damage with the courier before accepting delivery
• Take photos of the damaged packaging
• Contact us immediately
• We will file a claim with the courier and arrange a replacement or refund

11. Incorrect Items

If you receive incorrect products:

• Contact us within 7 days of delivery
• Provide photos of the items received
• Keep products in original condition
• We will arrange collection of incorrect items
• We will send correct items at no additional cost
• You will receive a full refund if correct items are unavailable

12. Late or Missing Deliveries

12.1 Late Deliveries

If your order has not arrived within the estimated delivery timeframe:

• Contact us after the estimated delivery date has passed
• We will investigate with the courier
• We will provide tracking updates
• If the package is lost, we will offer a refund or replacement

12.2 Missing Items

If items are missing from your delivery:

• Check all packaging carefully
• Contact us within 7 days of delivery
• We will investigate and send missing items
• If items cannot be sent, we will issue a partial refund

13. Cancellations Before Dispatch

13.1 Order Cancellation

You may cancel your order before dispatch:

• Contact us as soon as possible after placing your order
• Provide your order number
• If the order has not been dispatched, we will cancel it and issue a full refund
• If the order has already been dispatched, standard return procedures apply

13.2 Cancellation by Company

We may cancel orders in certain circumstances (see Terms of Use). If we cancel your order, you will receive a full refund including any delivery charges paid.

14. Special Circumstances

14.1 Allergic Reactions

If you experience an allergic reaction or adverse effect:

• Discontinue use immediately
• Seek medical attention if necessary
• Contact us to report the issue
• We will investigate and may request additional information
• Returns may be accepted on a case-by-case basis

Please note that our products list all ingredients. It is your responsibility to check for allergens before use.

14.2 Expired Products

We do not sell expired products. If you receive a product that is expired or near expiry:

• Contact us immediately
• Provide photos of the expiry date
• We will offer a full refund or replacement

15. International Returns

Currently, we only ship to and accept returns from addresses within the United Kingdom. If you are located outside the UK and have received our products, please contact us to discuss return options.

16. Refund Delays

If you have not received your refund within the stated timeframe:

• Check your bank account or credit card statement
• Contact your bank or card issuer (processing times vary)
• Contact us if the refund still has not appeared after 30 days
• Provide proof that the refund was not received
• We will investigate and provide transaction records

17. Restocking Fees

We do not charge restocking fees for returns that meet our return policy criteria. However, we may deduct costs from your refund if:

• Products are returned in used or damaged condition
• Packaging is significantly damaged
• Items are missing from the return
• The diminished value is due to your handling beyond what is necessary to inspect the product

18. Disputes and Complaints

If you are not satisfied with how we have handled your return:

• Contact our customer service team to escalate the issue
• We will review your case and respond within 10 business days
• If you remain unsatisfied, you may use alternative dispute resolution services
• You have the right to contact Citizens Advice or Trading Standards
• You may also use the Online Dispute Resolution platform provided by the European Commission

19. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your rights under consumer protection laws remain unaffected by any changes to this policy.

20. Contact Information

For questions about returns, refunds, or this policy, please contact us:

Tlozarinvolon
Customer Service Department
1 Portal Way, London W3 6RS, United Kingdom
Email: partnership@tlozarinvolon.world
Phone: +44 20 8951 0155

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.

21. Your Statutory Rights

This Return Policy does not affect your statutory rights under UK consumer protection laws. Your statutory rights include:

• The right to receive goods that match their description
• The right to receive goods of satisfactory quality
• The right to receive goods fit for purpose
• The right to a repair, replacement, or refund for faulty goods
• The right to cancel distance purchases within 14 days

For more information about your consumer rights, visit the Citizens Advice website at citizensadvice.org.uk or contact Citizens Advice Consumer Service on 0808 223 1133.